A Student and Parent's Guide to

Office 365

Troubleshooting Office 365 Access

Currently the two biggest issues with access to Office 365 including Outlook Email and Microsoft Teams is Username/Password issues & Multiple User/Browser issues.

Username / Password

Your original home school login information for accessing Office 365 is essential for logging in.

1. What if I forget my username or password? Please reach out to your current school teacher.

2. Remember that your username for Office 365 is your pupil number@edu.burnabyschools.ca not just your pupil number.

Multiple Users / Browser Issues

To speed up Office 365 and make the experience smoother, some of the information is stored directly on your device.

1. More than one family member on a device can cause issues.
A. Consider using different browsers. e.g. one student in Chrome, and the other in Firefox
B. Using the private browsing mode or incognito mode in your browser so it forgets the other users
C. If you are using the Teams app, logout and then log back in again.